Concierge Services
How can we assist you?
Whether you have a question about your Velvet Chips, need technical assistance, or want to inquire about our responsible play tools, our concierge team is here to help.
Contact Details
Email: [email protected]
Support Hours: Monday - Friday, 9:00 AM - 6:00 PM (EST)
Corporate Address: 1253 McGill College Ave, Suite 400, Montreal, QC H3B 2Y5, Canada
Frequently Asked Questions
Is there an age requirement to play?
Yes, all patrons must be at least 18 years of age to access the Crimson Velvet Club.
Can I win real money?
No. We are a strictly free-to-play social casino. Velvet Chips have no real-world value.